Retail Store Manager Job Description Sample
This Retail Store Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Job Title: Retail Store Manager
Retail Store Manager Job Purpose:
Managing employees at a physical store location. Increasing sales by communicating with clients and account holders. Maximising the efficiency of the store's operation.
Retail Store Manager Job Duties:
- Helping customers with difficulties
- Fulfilling sales obligations
- Reporting on the profit of the retail store and whether it is reaching financial goals
- Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary
- Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email
- Ordering stock and making sure items are on the shelves and displayed attractively
- Conducting inventory and investigating possible causes for discrepancies
- Participating in the hiring process for new employees including interviewing, recommending the best candidates, suggesting starting pay rates, and training new employees
- Resolving conflicts between staff members as well as between staff and customers
- Complying with regulations on store operations
- Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values
- Sharing product knowledge with customers and with store's team members
- Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register
- Calling existing customers and large account holders to encourage continuing sales
- Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company
Retail Store Manager Skills and Qualifications:
Management, Leadership, Sales, Positive Attitude, Delegating, Scheduling, Interviewing, Hiring, Training, Risk Assessment, Quality Control, Finance, Product Knowledge, Customer Service, Regulations, Reporting, Inventory, Communication
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