Dispatcher Job Description Sample

This Dispatcher sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Job Title: Dispatcher

Dispatcher Job Purpose

Responds to emergent and non-emergent calls in a calm manner, sends the appropriate vehicle or vehicles to the site to deal with the situation, and manages the workload of the vehicles and drivers being dispatched.

Dispatcher Job Duties

  • Answer incoming calls to the call centre, and assess what kind of vehicle and how many vehicles are necessary to respond
  • Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
  • Provide excellent customer service
  • Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
  • Direct customers or clients to relevant departments for questions relating to products or services received
  • Keep detailed records of call information, relevant location, and vehicles dispatched
  • Use computer systems to manage dispatch schedules, record call details, and create reports
  • Plan and organise driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
  • Adhere to strict delivery deadlines
  • Effectively manage own workload, and work unsupervised
  • Perform basic administrative work, including data entry
  • Record any crime reports accurately and to government standards
  • Manage each call within allotted time and send correct emergency personnel to the scene
  • Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible

Dispatcher Skills and Qualifications

Detail-Oriented, Excellent Customer-Facing Skills, Strong Verbal and Written Communication Skills, Organisation, Computer Skills, Microsoft Office, Customer Service, Professionalism, Calmness under Pressure, Initiative

————————————

Job Seekers: Search for Emergency Dispatcher Jobs and apply on Monster now.