Secretary Job Description Sample
This secretary job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Job Title: Secretary
Secretary Job Purpose:
Performs basic administrative and clerical duties as it pertains to the job. Handles customer relations by being a point of first contact via email or telephone.
Secretary Job Duties:
- Answers phone calls and sets up meetings with customers
- Takes messages as necessary
- Mails or sends all information to clients as required
- Mails checks or other outgoing funds
- Takes care of orders of office supplies and other materials
- Demonstrates product knowledge as required
- Adheres to company policies and procedure; makes sure that other staff do as well
- Coordinates the flow of information between departments or from customers
- Schedules meetings and events
- Makes copies of pertinent information and documents
- Greets customers as they arrive at the business
- Makes sure that customer needs are fulfilled
- Takes care of incoming and outgoing mail
- Conducts research as needed by certain departments
- Dictates information as spoken by management
- Updates any client information as it changes
- Calls customers to make sure that they had a great customer experience
- Supervises any other clerical staff to make sure the work is done up to standards
- Completes any paperwork on behalf of the company
- Maintains a knowledge of new office equipment; makes suggestions for new equipment based on trends
- Maintains social media as required
- Manages any projects that need clerical work
- Organises presentations or note cards for management
- Meets with clients outside of the office if necessary
Secretary Skills and Qualifications:
Basic Math Skills, Microsoft Office, Great Written and Verbal Communication Skills, Customer Relations, Detail Oriented, Time Oriented, Office Equipment Knowledge, Basic Computer Literacy
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