Secretary Job Description Sample

This secretary job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Job Title: Secretary

Secretary Job Purpose:

Performs basic administrative and clerical duties as it pertains to the job. Handles customer relations by being a point of first contact via email or telephone.

Secretary Job Duties:

  • Answers phone calls and sets up meetings with customers
  • Takes messages as necessary
  • Mails or sends all information to clients as required
  • Mails checks or other outgoing funds
  • Takes care of orders of office supplies and other materials
  • Demonstrates product knowledge as required
  • Adheres to company policies and procedure; makes sure that other staff do as well
  • Coordinates the flow of information between departments or from customers
  • Schedules meetings and events
  • Makes copies of pertinent information and documents
  • Greets customers as they arrive at the business
  • Makes sure that customer needs are fulfilled
  • Takes care of incoming and outgoing mail
  • Conducts research as needed by certain departments
  • Dictates information as spoken by management
  • Updates any client information as it changes
  • Calls customers to make sure that they had a great customer experience
  • Supervises any other clerical staff to make sure the work is done up to standards
  • Completes any paperwork on behalf of the company
  • Maintains a knowledge of new office equipment; makes suggestions for new equipment based on trends
  • Maintains social media as required
  • Manages any projects that need clerical work
  • Organises presentations or note cards for management
  • Meets with clients outside of the office if necessary

Secretary Skills and Qualifications:

Basic Math Skills, Microsoft Office, Great Written and Verbal Communication Skills, Customer Relations, Detail Oriented, Time Oriented, Office Equipment Knowledge, Basic Computer Literacy

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