Receptionist Job Description Sample

This Receptionist sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Job Title: Receptionist

Receptionist Job Purpose:

Directing visitors to a business site to a proper department/office location. Answering phone calls, letters, and emails and/or directing these communications to the correct department/staff person. Making clients and visitors to the site feel welcomed and answering all of their questions.

Receptionist Job Duties:

  • Taking and directing calls, possibly through a switchboard
  • Completing administrative tasks like filing and delivering and accepting mail
  • Cleaning, organising, and maintaining the reception area
  • Keeping basic office supplies like pens stocked and accessible to visitors
  • Ordering supplies for the rest of the office
  • Signing in visitors and supplying them visitor’s badges
  • Using the Public Address (P.A.) loudspeaker system as needed to call for people and make announcements
  • Setting up meeting facilities
  • Arranging for catering for meetings and daily office use
  • Greeting visitors to the facility warmly and offering them help immediately
  • Providing customer support
  • Answering questions about products or services offered at the business
  • Answering questions about office hours and who is in the office at any given time
  • Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance
  • Scheduling appointments and meeting times
  • Maintaining front door security and reporting any suspicious activity
  • Putting through sales and/or assisting clients making orders
  • Representing the business with a positive attitude and professional appearance
  • Engaging in public relations and marketing to a minor degree

Receptionist Skills and Qualifications:

Friendliness, Knowledge of the Business, Attentiveness, Good Memory, Communication, Product Knowledge, Helpfulness, Organisation, Filing, Sorting Post, Answering Phones, Multi-tasking, Customer Support, Scheduling, Sales, Marketing, Security

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