Receptionist Job Description Sample
This Receptionist sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.
Job Title: Receptionist
Receptionist Job Purpose:
Directing visitors to a business site to a proper department/office location. Answering phone calls, letters, and emails and/or directing these communications to the correct department/staff person. Making clients and visitors to the site feel welcomed and answering all of their questions.
Receptionist Job Duties:
- Taking and directing calls, possibly through a switchboard
- Completing administrative tasks like filing and delivering and accepting mail
- Cleaning, organising, and maintaining the reception area
- Keeping basic office supplies like pens stocked and accessible to visitors
- Ordering supplies for the rest of the office
- Signing in visitors and supplying them visitor’s badges
- Using the Public Address (P.A.) loudspeaker system as needed to call for people and make announcements
- Setting up meeting facilities
- Arranging for catering for meetings and daily office use
- Greeting visitors to the facility warmly and offering them help immediately
- Providing customer support
- Answering questions about products or services offered at the business
- Answering questions about office hours and who is in the office at any given time
- Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance
- Scheduling appointments and meeting times
- Maintaining front door security and reporting any suspicious activity
- Putting through sales and/or assisting clients making orders
- Representing the business with a positive attitude and professional appearance
- Engaging in public relations and marketing to a minor degree
Receptionist Skills and Qualifications:
Friendliness, Knowledge of the Business, Attentiveness, Good Memory, Communication, Product Knowledge, Helpfulness, Organisation, Filing, Sorting Post, Answering Phones, Multi-tasking, Customer Support, Scheduling, Sales, Marketing, Security
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