Retail Store Manager Job Description Sample

This Retail Store Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.

Job Title: Retail Store Manager

Retail Store Manager Job Purpose:

Managing employees at a physical store location. Increasing sales by communicating with clients and account holders. Maximising the efficiency of the store's operation.

Retail Store Manager Job Duties:

  • Helping customers with difficulties
  • Fulfilling sales obligations
  • Reporting on the profit of the retail store and whether it is reaching financial goals
  • Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary
  • Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email
  • Ordering stock and making sure items are on the shelves and displayed attractively
  • Conducting inventory and investigating possible causes for discrepancies
  • Participating in the hiring process for new employees including interviewing, recommending the best candidates, suggesting starting pay rates, and training new employees
  • Resolving conflicts between staff members as well as between staff and customers
  • Complying with regulations on store operations
  • Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values
  • Sharing product knowledge with customers and with store's team members
  • Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register
  • Calling existing customers and large account holders to encourage continuing sales
  • Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company

Retail Store Manager Skills and Qualifications:

Management, Leadership, Sales, Positive Attitude, Delegating, Scheduling, Interviewing, Hiring, Training, Risk Assessment, Quality Control, Finance, Product Knowledge, Customer Service, Regulations, Reporting, Inventory, Communication

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