Account Management FAQs

To reset your password, or set it up for the first time:

• Go to the Monster Sign In page and click on Forgot Password?
• Fill in your email address and click on Proceed to receive an e-mail with a password setup link.
• When you click on the link a tab will open where you can create your new password. Click on Reset Password to save your changes.

Security Questions

If it’s the first time you’re logging in, you will be asked to set up three Security Questions. These questions will be asked if you fill in your password incorrectly multiple times, or when you’re attempting to log in from an unknown location. Choose questions you have a clear and memorable answer for, as you may need to answer them several months later. When clicking Save you will enter your Monster account automatically.

The email containing the password reset link may have dropped into your spam folder. You can move this email to your inbox and open the link to reset your password and don’t forget to set your Spam filters to allow similar Monster emails in future. 

When your account becomes blocked due to answering the security questions incorrectly, please contact our Monster Customer Experience Team to re-activate your account. The security questions and/or your password will then be reset depending on your needs. 

Check if you are on the Monster Employer website: hiring.monster.co.uk. It is not possible to access your employer account from the Candidate side of Monster. 

Your browser will remember the latest username you logged in with on Monster. If you want to log in with a different username/email address, simply click on the Not your username? option. 

Yes! Hover over the settings icon and click on Account Settings. Under Account Profile, you will find information related to your Monster account (name, email address, additional information etc.). To modify the information, click on the Edit button above the section you wish to update. 

From this page, you can also reset your password or the security questions associated with your account. 

Hover over the settings icon and click on Account Settings. From this section you can update your Account profile and Account Preferences 

Account Profile – find information related to your Monster account (name, email address, additional information etc.). To modify the information, click on the Edit button above the section you wish to update. From this page, you can also reset your password or the security questions associated with your account. 

Account Preferences – configure your Monster account, such as how you want to receive applications, display or hide, search and posting options and switch on or off email notifications.  

Continue reading our article Account Preferences for more information on all preferences and settings. 

As an Admin User you have the option to manage your userlist from inside your Monster account. You can add new users, reset passwords and security questions, and remove users as needed. Hover over the settings and click on Manage Users. To create a new user click on the green icon and fill in username, contact details and user role.  

Read our article Create & Manager Users to learn more.  

You can easily access this information within your Monster account and keep an eye on your real time consumption. Click on My Products in the menu, to find purchased, used and available inventory on most of your Monster products. If you have purchased visibility products or other products that are not displayed in the inventory list you can contact the Monster customer experience team to be provided with full details of your remaining / existing balance.

Yes! If you have Administrator or Super User permissions, you can view job ads and applicants on other user accounts for your company. Click on My Jobs or My Candidates in the menu and change User in the drop-down menu on the left-hand side.

Reporting can be an important tool when it comes to managing your resources and your team. Hover over the settings icon and click on Usage Reports.

There are two types of reporting options:

User Reports: for an overview of the activity on your own Monster account

Administrative Reports: for an overview of activity on a specific user or for all users associated to your company

Learn more about reports in this article.

Yes. You will see the subscriptions in your account alongside their payment plans.

Learn how to Manage Subscriptions

If you are an employer and would like to delete your Monster Account, please contact us.

If you are a job seeker, you will need to access our Job Seeker Help Center for additional information on deleting your Monster account.

You can choose to pay with Credit Card, PayPal or invoice. On subscription plans you can only use Credit Card.

If you have an active subscription plan, you will be billed every 30 days from the subscription day. On your Monster account you can see when you will be billed next time. Hover over the settings icon in top right corner on your account and click on Subscriptions. In the section Your plan you can see your current plan(s), amount, and the next bill date.

In this short guide, we’ll show you everything you need to know to effectively manage your Monster subscription plans.

If you select Invoice as payment method, we will send the invoice to your email address. Monster only sends electronic invoices – no paper invoices.

If you have received two invoices for the same job, it is possible you have added additional categories or products on your ad, or you have renewed your job ad. Please contact Monster Customer Experience team for further assistance.

Hover over the settings icon in top right corner of the page and click on Subscriptions. Click on Manage Saved Cards under Payment Methods to manage or edit the card details stored on Monster. After updating the card details, don’t forget to save.

In this short guide, we’ll show you everything you need to know to effectively manage your Monster subscription plans.

You are free to cancel your Monthly Subscription plan at any time. To do this, hover over the settings icon in top right corner of the page and click on Subscriptions. Then click on Stop renewing this subscription under Your Plan. A confirmation pop-up will appear, and you will need to click ‘OK’, to unsubscribe from the selected plan.

Note: You will still be able to make use of your subscription plan if there are remaining days in your current 30-day cycle.

In this short guide, we’ll show you everything you need to know to effectively manage your Monster subscription plans.

Subscription jobs will be available until the end of the subscription period paid for. So if you paid for 1 month and cancelled the subscription on the same day, your job will still be available for the whole duration of the 30 days. In that time, it can be posted, expired and reposted according to your needs. The duration of the job will end with the expiry date of the subscription.

Learn how to Manage Subscriptions

If you wish to delete only your Monster cookies, you can do so by clicking on Cookies Settings at the bottom of the home page under Helpful Resources. When you delete your Monster cookies, you will be automatically logged out of your account. 

If you are experiencing a technical problem with the Monster site functionality you may be experiencing a Browser issue. Even though, you can use all browsers on Monster site, some of them can give you a better experience.

Recommended browsers on the Monster site include:

• Chrome (download)
• Firefox (download)
• Safari (download)
• Microsoft Edge (download)

Internet Explorer is no longer supported. If this is your current browser, please download Microsoft Edge in its place.

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.  

If you wish to delete only your Monster cookies, you can do so by clicking on Cookies Settings at the bottom of the home page under Helpful Resources.

Monster is committed to protecting the privacy of our users and strives to provide a safe user experience. Our Privacy Policy can be found in the Privacy Center, which is available to help you better understand how Monster collects and uses your information and the choices you have for protecting it. Our Privacy Policy is designed to inform you of our privacy practices using language that is as clear and concise as possible. 

You can also find the Privacy Center link at the bottom of the home page under Helpful Resources. 

Many of the common technical errors that occur on websites can be solved by clearing the Temporary Internet Files (Cache) and your browsing data (Cookies) within your browser. The following scenarios are often solved by clearing the cache and cookies, reopening the browser, and logging back in: 

• Can't view a page on the site. 
• Page does not load. 
• Page no longer exists. 
• Can't login. 
• Page cannot be displayed. 
• You receive an error message of any type. 

The following website (not powered or hosted by Monster) includes links to instructions for clearing/resetting/refreshing cache for various browsers. For additional help or information, please check your browser’s Help menu. http://www.refreshyourcache.com/en/home/