Monster+ FAQs

The skills are aggregated from the keywords in your job description and standardised to offer candidates a quick way to determine their fit for your role. Skills in common are also highlighted for signed-in users, allowing them to easily identify jobs that match their skillset.

This feature aims to help candidates pinpoint more right-fit roles while delivering more relevant applies to employers.

For best results, Monster recommends including relevant keywords that describe desired skills within your job description text.

Go to your Jobs page and click on the title of you Job Posting. You will see a pop-up window appear with your performance data as well as your current promotion details.

You can now manage your jobs and promotions at any time from within your Monster+ account. If you’d like to stop a promotion, follow these steps:

1. Go to the Jobs page of your Monster+ account.
2. Click on the Status dropdown menu.
3. Select Closed to end the promotion and remove it from Monster. Keep in mind that any charges accrued before the promotion was stopped will be settled at the end of your billing cycle.

If you’d like to promote that same job in the future, it will remain on your Jobs page. Simply change the Status to Open when you’re ready to continue the search.

Please note that these are independent actions. Closing a job will not cancel your subscription, and cancelling your subscription will not close your jobs.

When you go to your Jobs page, you will see a complete list of all of the job ads you have created. Closed or Expired jobs will have $0 in the Avg. Daily Budget column. If you want to promote one of your closed or expired jobs, click on the Status dropdown menu and select Open to make it visible on Monster. Then you will be able to promote the job.

Read our article, Manage Your Monster Job Postings to learn more.

Read our article Manage Your Monster+ Job Postings to learn more.

After entering all the job details and reviewing them in the Finalise step, you can continue to the next page, where you can specify a budget, which is the average amount you’d like to spend per day to promote your job.

Simply pick from the 3 options available and specify how long you want to run the promotion by setting a duration. To help you decide how much to spend, you’ll see daily and weekly pricing estimates and an expectation of how many applications you may receive over the promotion duration.

Just remember you will be billed based on Cost Per Click (CPC), which means you are only charged when a candidate clicks, taps, or swipes to view your job postings or when they click on the Apply button.

For more details, check out our article Promoting Your Monster+ Job Posting.

Monster offers all the management tools you need to effortlessly view, edit, expire, renew and more. Sign into your account and click on Jobs at the top of the page to see a list of all your positions. This is where you can take action on your previously posted jobs and access your applicants. 

In this article we’ll review everything you need to know to successfully manage your jobs with Monster. 

Yes, you can – and it’s very easy. After you’ve signed into your Monster+ Account:

1. Click on Jobs at the top of the page and find the job posting you want to expire.
2. Go to the Status column.
3. Change the status from Open to Closed and the job posting will disappear from seeker’s search results.  

For more information on job posting actions, click here. 

Absolutely! When you log into your Monster+ Account, click on Jobs at the top of the page and find the job posting you want to edit. Click on the Actions menu right below the job title and choose Edit. This will take you back to the posting flow, where you can update the information of the open position.  

For more information on job posting actions, click here. 

Yes, you can – and it’s very easy. After you’ve signed in, click on Jobs at the top of page. Find the job posting you want to repost and choose Open in the Status dropdown menu. 

For more information on job posting actions, click here. 

Yes! When you reach the Finalise page, you will see the option to add a video about this job or your company. As long as your video is uploaded to Vimeo or YouTube, simply provide the link in the space provided and it will be included in your job posting. To learn more about recruitment videos, click here.

When you are in the process of creating a job ad you can save your progress and continue at another time by clicking Save for Later at the bottom of the page. The draft will be saved to your Jobs page. 

There are two driving factors when it comes to improving job posting performance: Relevance and Promotion.  

• Relevance – Relevance is determined through a number of elements – a standard job title, job description details, location, salary, etc. That’s why creating complete and quality job posting content is so important. The more information you provide in each job posting will increase its relevance and better match against a candidate’s job search – pushing it toward the top of results. 
• Promotion – When you promote a job you will expand your reach and improve your ranking – gaining more exposure and applies. A higher budget will help us keep your job posting in a prominent position to boost performance in terms of more views, more clicks and, consequently, more applies. But you must also consider all of the elements in the relevance category, to really drive performance and attract the right fit for your positions. 

 These kind of hiring boosts can really make an impact on your job posting’s visibility and ranking which will also help you stand out from the competition. 

For more information on getting the most out of your job posting check out our Job Posting Best Practices. 

You can summarize the job and explain why this is an exciting opportunity to consider, outline the responsibilities of the job, describe the qualifications of the ideal candidate and specify the skills required. You can also describe your company to give candidates a glimpse into your company culture and explain why people might love working there.  

To help you craft a quality job description, take a look at the article Master the Job Description. 

You can visit our Help Centre for product training and advice. Our resources will help you write, promote and manage your job posting like never before – so you can improve performance, reach your hiring goals, and become more efficient all around.

We are not offering training sessions at this moment, but you can visit our Help Centre for product training and advice. Our resources will help you write, promote and manage your job posting like never before – so you can improve performance, reach your hiring goals, and become more efficient all around.

We have detailed reporting available so you can always understand the value you are getting with Monster and your return on investment. When signed into your Monster Account, click on Jobs at the top of the page. Each job posting you have created will be listed in this view. Click the job title to view the performance data such as: Views, Paid Clicks, Applications, and Total Cost. To learn more about monitoring your performance, click here.

Candidates search on Monster for job titles, skills, or keywords within a particular location. If your job posting is considered relevant to the search, it will be presented in the list of results. A lot of factors are considered when the system ranks job postings. Read our Elements of Performance article to learn how to optimize your job posting and improve your position in search results.

When you sign into your Monster+ Account, click on Applicants at the top of the page. This will bring you to a list of applicants that have applied to any of your job posting. Feel free to use the filters and sorting tools to better manage your list – to learn more about them, click here.

Monster gathers all of your applicant information in a central location. Click on Applicants at the top of the page to view your list. Here you can sort and filter based on your needs, mark applicants as favorite, indicate your interest level, and set a status to keep track of their progress through the hiring cycle. You can also contact an applicant from this view.  

 Click here to learn everything you need to know to manage your applicants with Monster. 

When reaching out to a candidate after they apply, be sure to craft an authentic, personal message that expresses your sincere interest. Introduce yourself, tell them why they made the cut and get them to the next steps, such as a phone interview or a hiring event. Don’t forget to give them a snapshot of your company to generate their interest.  

 Here is a template that can be tailored to each applicant: 

 Hi [Applicant Name], 

I’m Bethany, a recruiter with Acme Company and I’m so pleased you applied for the [Job Title] role in Boston. 

I’m happy to say you are one of our top applicants. The thing that really stood out for us is [impressive accomplishment or skills]. That was incredibly impressive and [how the accomplishment or skills can be applied to this role]. 

I’d like to [enter what the next step in the process is]. Just reply back with [tell them what you want them to do to confirm] by [set a timeframe].  

I’ve been with Acme Company for a little over [X] years and I love it here. [Enter details about company culture/environment/people]. [Enter a little information about the team’s impact]. I have a feeling you’d fit right in. 

Thank you so much for your interest in Acme Company. I’ll keep an eye out for your reply [reiterate call to action instructions]. Please don’t hesitate to reach out with questions. 

Talk soon,
[Your Name]
[Your Title & Company] 

For more tips on how to help your company stand out and create a positive and lasting effect, take a look at our Messaging Best Practices. 

Yes! To receive an email notification when new candidates who match your search are found, turn on the Enable Notifications switch at the bottom of your search criteria from the search results page. You can set the frequency for these notifications on the Settings page from the left pane. 

As many as you want! All the searches you run will be conveniently saved on your Dashboard page for easy access in the future. SearchMonster also allows you to clone a search (to copy the search criteria), archive the searches you want to hide from view and delete them permanently. 

The search results page is sorted based on relevance. However, you can use the CV Updated filter to narrow your results. Select your own date range or choose from a variety of time frames from updated “within 1 day” to “within 1 week,” to “within 9 months” and more. Just remember that candidates who haven’t updated their CV recently may still be open to your opportunity. The ability to sort by CV updated is something we are looking into for a future release. 

Your search criteria are on the left side of your search results. You can easily narrow down your candidate list by specifying more criteria and entering the most important skills, keywords, education, and experience. You can also adjust your location by narrowing your radius to really zero in on the right candidates closest to you. 

You may have specified too many search options. Try starting with a broad search before narrowing them down. To find as many candidates as possible, use a broad, industry standard job title and avoid internal titles. Also, make sure you search for all CVs first. Even if a candidate hasn’t updated their CV recently, they could be open to the right opportunity. 

Some candidates do not want to have their personal information (such as their name, address, phone number, or email address) displayed on Monster. These candidates usually do not want their current employer knowing that they are searching for a new job. Others are simply concerned about privacy. You can get in contact with a confidential candidate via the Send Message button. 

Credits are applied differently for job promotions and resume search actions.
Since 1 Monster Credit = £1, you can expect to use the same number of credits as the promotion prices you select. When it comes to Resume Search, each chargeable candidate action will deduct 2 Monster Credits.

When signed in to Monster+, your Monster Credit balance is prominently featured at the top of the page. Click on it to view your spending history. This number refreshes about every 30 minutes, so it should be a great reference point when considering budget and usage.

Negative balances are ok – it’s just how we track billable actions once you’ve depleted the credits included in your monthly subscription. When this occurs, billable actions (i.e., setting promotion budgets or emailing candidates), are tallied in the negative to represent the balance that will be applied to your next billing statement.

Credits must be used by the end of the billing cycle or they will be forfeited. To make use of your credits during a recruitment slowdown, we recommend proactively using CV Search to identify future frontrunners and improve your candidate pipeline.

No need to worry. If you exceed your credit balance for the billing cycle. Monster will just track any overages and apply them to your next bill.

Just know that after your Monster Credits have been depleted, there will not be an interruption in service and any chargeable actions (i.e., current job ad promotions or cv views) will be tracked and applied to your next billing statement. You will know when you are accruing additional charges if the credit balance is showing a negative number (i.e., -30).

You need to have a Monster+ Pro subscription to receive an allotment of Monster Credits each month. Log into Monster+ and click on the credit icon at the top of the page to learn more. Then, click the Upgrade button to purchase the Pro plan.

Your Monster+ Pro plan includes Monster Credits that can be used in two ways:

1. Promote Jobs: Apply Monster Credits to your job ad promotion budget.
2. Search CVs: Apply Monster Credits to chargeable candidate actions (i.e., emailing a candidate or viewing a CV)

Monster Credits are included as part of your monthly Monster+ Pro Plan. They are applied to your selected daily average budget and can be used to proactively search and contact candidates in our CV database.

It depends on your plan:

• If you have an Annual Plan, contact your Sales Representative for assistance.
• Monster+ Standard Plan Customers: To stop further charges, simply close your job(s).
• Monthly Monster+ Pro Plan Subscribers: To stop further charges, you must do two things:

1. 1. Cancel your monthly subscription.
   2. Close your jobs.

Please note that these are independent actions. Closing a job will not cancel your subscription, and canceling your subscription will not close your jobs.

To cancel your Monthly Pro Plan monthly subscription:

1. Select Company Settings from the Account menu at the top of the page.
2. Click to expand the “Monster+ Plan” to review your current enrollment.
3. Click the pencil icon and select the pay-as-you-go Standard Plan.

You will have access to your Pro Plan features until the end of the current billing cycle. Just know that once you downgrade you will no longer have access to Monster’s Resume Search and additional users will no longer have access to your account.

To close a job:

1. Go to your Jobs page and review the status column.
2. Click the dropdown menu and change the status of the job from Open to Closed.

Once your jobs are closed or expired, you will not receive any charges from that point forward. When the billing cycle ends, you will receive an invoice for charges accrued while your jobs were open.

Absolutely! To ensure your job promotions run smoothly without interruption, Monster will safely and securely perform a one-time authentication on any new payment method once you initiate the first transaction. This process applies only to customers in the Standard Plan, due to its unique, pay-as-you-go billing structure.

Here's how it works:
Running a job promotion with a new payment method will prompt a one-time, £10 authentication charge – immediately returned to you in the form of Monster Credits. As your job promotion gains clicks and applies, your Monster Credits will be consumed first, and the remaining balance will be charged to the newly verified payment method. Please be aware, however, that the Monster Credits will expire after 30 days.

For your convenience, Monster will email your invoice to you on the day your payment is processed. Invoices are also stored in your Monster account. To review your invoices, follow these steps:

1. Sign in to Monster+ and click on the dropdown menu next to your account name.
2. Select Invoices to view all of the invoices you’ve received to date.

Please note the date of your billing cycle. The promotion charges are outlined and dated to show what was accrued during that cycle.

When you’re ready to put a special offer to good use, sign in to Monster+, or create a new account. Then, follow the steps below:

1. Open the menu next to your account name (top right).
2. Select Billing Information.
3. Expand Promo Code Redemption to enter your code, then click Apply.

The promotional offer, discount, or credit will be applied to your account and available for use immediately. Just know that Monster+ promotional codes do expire, so make note of the offer details and take advantage of the savings as soon as possible.

You will only be charged for promotions that were active during your 30-day billing cycle. Check the dates of your active promotions on your invoice.

To review your invoices, follow these steps:

1. Sign in to Monster+ and click on the dropdown menu next to your account name.
2. Select Invoices to view all of the invoices you’ve received to date.

Please note the date of your billing cycle. The promotion charges are outlined and dated to show what was accrued during that cycle.

If you believe you were charged in error or have questions, please don't hesitate to reach out to customer service or our Credit & Collections department:

Credit & Collections
Monster Worldwide Ltd
monsterinvoiceUK@monster.com
Tel: +44 (0)141 243 7601

If you need to change the payment method or billing information associated with your Monster+ account, it’s a quick and easy process.

1. Sign in to Monster+ and click on the dropdown menu next to your account name.
2. Select Billing Information from the list.
3. Click on Payment Method to expand the options available to you and then make your updates.

Your Daily Average Budget is, in fact, an average. The actual budget utilized each day is expected to fluctuate over the course of the promotion’s duration (e.g., one month), due to views, clicks, and applies, as well as distribution efforts to maximize your job ad’s visibility.

Just know you will never be charged beyond the total spend you indicate through your promotion selections (plus tax). This is calculated by multiplying the Daily Average Budget by the number of days you want the promotion to run.

(£10 Daily Avg. Budget) x (30 Day Promotion) = £300 Total Spend

Currently, you can choose to enter a Direct Debit or Credit Card. In the future, PayPal will also be a payment option.

When you promote you first job posting, we will ask you to set up your preferred payment method. You will be charged initially when your campaign balance due has reached 50£. From that point, you will be charged either on a 30-day billing cycle or when the account balance exceeds 500£.

The payment information that you enter will remain protected by Monster’s payment processor and utilized for your active and future job posting promotions.

Standard Plan customers are charged at the end of a 30-day billing cycle.

• The billing cycle begins on the date the first promotion is launched, with the exception of former Pro Plan customers who retain their original bill date.
• Any views/applies accrued within that 30-day billing period will be itemized in the invoice at the end of the billing cycle.
• Charges will be issued before the bill date if the account balance has reached the maximum threshold of £500.
• To confirm payment authenticity, a one-time, £10 charge will occur when initiating the first promotion. The funds are then returned in the form of Monster Credits.

Monthly Pro Plan customers are charged at the beginning of their 30-day billing cycle.

• The billing cycle begins on the date the subscription was purchased.
• Any Monster Credit overages will be charged on the first upcoming bill cycle day.
• Charges will be issued before the bill date if the account balance exceeds twice the cost of the monthly subscription.
• Note: If upgrading from the Standard plan to the Pro Plan, the bill cycle day will align with the day it goes into effect.

If you have an annual plan, please refer to your contract for your billing details.

You can find your Billing Information in the user icon dropdown menu. On the Billing Information page you can confirm and edit your billing contact information, stored payment information, as well as your tax information and exemption status.

For your convenience, Monster+ will email your invoice to you on the day your payment is processed. Invoices are also stored in your Monster+ account. To review your invoices, follow these steps:

1. Sign in to Monster+ and click on the dropdown menu next to your account name.
2. Select Invoices to view all of the invoices you’ve received to date.

Please note the start and end date of your billing cycle. The promotion charges are outlined and dated to show what was accrued during that cycle.

During the checkout process, after you enter your payment information, you will be asked if your company is tax exempt. If so, you will need to enter you Government-approved Tax Exemption ID, type, and upload a document of proof. If you don’t have your tax exemption information handy at checkout, you can skip the step and add this information later in the Billing Information page within your Account menu. Just click on Tax Exemption to expand the section and edit your information.

You can edit your Tax Information in the Billing Information page. Just click on Tax Exemption to expand the section and edit your information. Certify that your company is tax exempt and then upload the mandatory information: 

• Enter your government-approved Tax Exemption ID. 
• Choose a tax exemption type from the list provided. 
• Upload a digital document as proof of Tax Exemption. 

Don't forget to click on Save Changes to update your records. 

You will need to wait 30 days to post another free job, but you can always upgrade your account to one of Monster's paid plans to post an unlimited number of jobs.

To update your plan:

Sign in to Monster+ and click on your account name at the top of the page.

Select Company Settings from the menu.

Select “Monster+ Plan” to review your current enrollment.

Click the pencil icon to get a detailed view of Monster+ Plans and choose the one that works best for you.

With Monster+ Free, you can receive up to 3 applicants on your job posting. There is no limit on the number of applicants you can receive with Monster Standard and Monster Pro.

With Monster+ Free, jobs are published on Monster’s site and mobile app. With Monster Standard and Monster Pro, jobs receive additional promotion and are also published across our extensive partner network of job and news sites.

You can post your job for free, and it will be published on Monster’s site and mobile app. Job postings will appear in search results for 30 days or until you receive 3 applicants.

Existing Monster+ customers can upgrade to the Pro Plan through their company settings. Just follow these steps:

1. Sign in to Monster+ and click on your account name at the top of the page.
2. Select Company Settings from the menu.
3. Select “Monster+ Plan” to review your current enrollment.
4. Click the pencil icon to get a detailed view of Monster+ Plans and choose the one that works best for you.

Yes, you can change your plan anytime. Just follow these steps.

1. Sign in to Monster+ and click on your account name at the top of the page.
2. Select Company Settings from the menu.
3. Select “Monster+ Plan” to review your current enrollment.
4. Click the pencil icon to get a detailed view of Monster+ Plans and choose the one that works best for you.

If you see more than one account, this means you have been invited or granted access to work within another Monster+ user’s account. To switch the account you’re working within, click the user icon at the top of the page and select User Settings. Open the Accounts section to view your options and make the switch. For more details, click here.

Click on the user icon at the top of the page and select Company Settings. Expand the User menu and click the edit icon next to the user to whom you wish to transfer ownership. Choose Owner from the access level options when prompted and then confirm your selection.

Adding a user simply provides them access to your company’s Monster+ resources. If you choose to remove the user, they will no longer have access to those resources, but this will not impact their Monster+ account standing in any other way.

You can invite all of your users after the initial setup. First, create your Monster+ account. The account originator defaults to the Owner role. As an owner, you can add as many users as you’d like from the Company Settings page. For more details, click here.

If you have the Monster+ Pro Plan, click on the user icon at the top of the page and select Company Settings. Expand the User menu to Add a User, Edit, and Delete. For more details, click here.

If you have more than one Monster+ account, click on the user icon at the top of the page and select User Settings. Here you will need to expand the Accounts section to view your options and make the switch. For more details, click here.

If you are an employer and would like to delete your Monster+ Account, please contact us.

If you are a job seeker, you will need to access our Job Seeker Help Center for additional information on deleting your Monster account.

Monster has launched a new employer platform with new products and features. If you have signed up for a free Monster+ account, you can post ads for free and sponsor your jobs. Your old Monster account is still accessible if you want to manage your subscription plan, manage job postings, set up external ATS and search for candidates. Products purchased on your old account can only be accessed from that account.

At this time, you cannot change the email address associated to your account. We are working on building this functionality in the future. Stay tuned to this article for updates in the future.

Please contact the Monster customer experience team for more information.

You can reset your password on Monster+ by following these steps: 

• Click on the Forgot password link in the Log In page and you will be prompted to enter your email address and the Monster Password Reset instructions will be sent to you.  

If you do not see your email shortly you can try the following: 

• Check Spam or Junk Folder: It may have been accidently flagged as spam, so you may want to check your email spam folder. If so, add no-reply@ses.monster.com to your address book or safe list. 
• Try again: Enter your email address into the forgot password page again. Perhaps a typo or a different email address was used when originally setting up your account.   

To access your Company Profile, click on the user icon at the top of the page and then click Company Profile in the dropdown menu. You will be brought to a page where you can edit all of the elements of your company profile.

The information in this section is important as it can incorporate your employer brand messaging and help you position your company as an employer of choice. You can also feature your logo and a video to help candidates recognise your company culture, work environment and everything you have to offer.   

Your Company Profile will be automatically attached to the bottom of all of your job posting for your convenience. 

At this time, each user has their own individual account and company profiles cannot be shared across accounts. We recommend sharing the description and any logo and video assets with your team to implement on their own. 

When you are working in your Monster+ account there are a few settings and tools you’ll want to manage. When you sign into Monster, click on the menu on the top right to access everything associated with your account. 

You can update your contact information and payment options, access invoices and tax information, and create your company profile with a logo, a video and more. 

Read our Monster Account Administrative Tools article to learn about all settings. 

If you wish to delete only your Monster cookies, you can do so by clicking on Cookies Settings at the bottom of the home page under Helpful Resources. When you delete your Monster cookies, you will be automatically logged out of your account. 

If you are experiencing a technical problem with the Monster site functionality you may be experiencing a Browser issue. Even though, you can use all browsers on Monster site, some of them can give you a better experience.

Recommended browsers on the Monster site include:

• Chrome (download)
• Firefox (download)
• Safari (download)
• Microsoft Edge (download)

Internet Explorer is no longer supported. If this is your current browser, please download Microsoft Edge in its place.

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies.  

If you wish to delete only your Monster cookies, you can do so by clicking on Cookies Settings at the bottom of the home page under Helpful Resources.

Monster is committed to protecting the privacy of our users and strives to provide a safe user experience. Our Privacy Policy can be found in the Privacy Center, which is available to help you better understand how Monster collects and uses your information and the choices you have for protecting it. Our Privacy Policy is designed to inform you of our privacy practices using language that is as clear and concise as possible. 

You can also find the Privacy Center link at the bottom of the home page under Helpful Resources. 

Many of the common technical errors that occur on websites can be solved by clearing the Temporary Internet Files (Cache) and your browsing data (Cookies) within your browser. The following scenarios are often solved by clearing the cache and cookies, reopening the browser, and logging back in: 

• Can't view a page on the site. 
• Page does not load. 
• Page no longer exists. 
• Can't login. 
• Page cannot be displayed. 
• You receive an error message of any type. 

The following website (not powered or hosted by Monster) includes links to instructions for clearing/resetting/refreshing cache for various browsers. For additional help or information, please check your browser’s Help menu. http://www.refreshyourcache.com/en/home/